City of Pensacola, Florida Official Website

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Code Enforcement

1. Does City Code Enforcement investigate and initiate code violation cases only on complaints received from citizens?: No. The majority of the thousands of code violation cases handled each year by City of Pensacola Code Enforcement are Officer-initiated. Code violation cases are initiated by Officers on an ongoing basis through the proactive patrols of their assigned BEAT areas. An example is that during FY 2013, 1,840 overgrown vacant property cases were initiated by City Code Enforcement. Of those 1,840 cases, 1,390 (75%) were Officer-initiated while on routine patrol.

2. Can a person remain completely anonymous when reporting a code violation complaint?: Yes. Complainants are not required to provide their name when reporting a code violation within the City of Pensacola. The complaint is simply entered into our database as "anonymous" with no further information added. To insure anonymity when filing a complaint, please call our office or 311 directly and ask to remain anonymous. You can also submit an anonymous 311 request electronically on the City of Pensacola website by simply not logging in or signing up.

3. Can a person file a complaint online or after hours?: Yes. A person can simply go to the City of Pensacola website and enter a complaint on the City 311 link which will then be routed to City Code Enforcement for handling. A person can also call our office (850-436-5500) after hours and leave a voice mail message which will then be handled the next business day. A person does NOT have to leave their name or telephone number to file a complaint.

4. Does Code Enforcement staff meet with Neighborhood Associations or other Organizations?: Yes. Our staff meets with Neighborhood Associations, Community groups and individual citizens on a regular basis. An organization or individual simply has to call or e-mail our office with a date and time of the meeting request and we will insure that a staff member is present to answer any questions.