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  1. Calendar Overlay (Employees Only) Training, Items, & Events (1)

(Employees Only) Training, Items, & Events

  1. Performance Measurement

    March 5, 2020, 9:00 am - 11:00 am @ Internal: City Hall, 4th Floor Training Room

    Objective measurement of job performance is very important to understanding how we are performing, whether or not we are improving, & when & if we reach our goals or objectives. If you cannot measure it, how do you know how you are doing? This class will train you in 4 of the basic performance measures, how to collect and track the data, and how to use it to improve. • How measurement can lead to organizational excellence • Examining work flow as a process • Setting goals & targets for job performance • Collecting & communicating results on an ongoing basis • Using outcomes to drive positive change • Developing & collecting customer service measures • Measurement of On time Delivery • Understanding cycle time as a measure • How waste and rework can cost you time & budget dollars • Learning how teams can better solve problems & create better performance goals Open to all employees, but targeted for those who play an active role in developing measures for performance manage

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