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  1. Calendar Overlay (Employees Only) Training, Items, & Events (2)

(Employees Only) Training, Items, & Events

  1. Customer Service

    March 4, 2020, 9:00 am - 11:00 am @ Internal: City Hall, 4th Floor Training Room

    Class Info: This two hour training is designed for all employees. Everyone can benefit from a customer service skills tune-up from time to time. This interactive, informative, and educational training provides not only some of the basic components needed to provide exceptional customer service, but also out-of-box ideas that can add to the skillset of even the most effective customer service providers. Outcomes: • Nonverbal behavior • Mirror Neurons & Empathy • How YOUR attitude impacts service • How to verbally deescalate upset individuals • Common “mistakes” made when responding to difficult people • How to recognize potential opportunities for customer service greatness! Audience: Open to all employees

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  2. 90 Day Plans in LEM

    March 4, 2020, 3:00 pm - 4:00 pm @ Internal: City Hall, 4th Floor Training Room

    Tips on LEM Implementation Class Info: Now that we have begun using LEM, what is the best way efficiently communication with team on LEM and how do I use LEM as an accountability tool? This class will help you address those issues. Outcomes: • Learning the most effective use of 90 day plans • How to incorporate 90 day plans in my monthly 1:1 meetings • Format for quarterly, mid-year and year end meetings Audience: All employees who use LEM

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