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October 31, 2018, 2:00 pm - 4:00 pm @ Internal: City Hall, 4th Floor Training Room
This two hour training is designed for all employees. Everyone can benefit from a customer service skills tune-up from time to time. This interactive, informative, and educational training provides not only some of the basic components needed to provide exceptional customer service, but also out-of-box ideas that can add to the skillset of even the most effective customer service providers. Topics to be covered include: • Nonverbal behavior • Mirror Neurons and the science of empathy • How to deal with difficult people • How YOUR attitude impacts service • How to recognize potential opportunities for customer service greatness
October 31, 2018, 6:00 pm - 8:00 pm @ Fricker Resource Center
Join our FREE Halloween extravaganza filled with candy, games and FUN for ages 3-13! Costumes are encouraged but NOT required. Candy and prizes available on a first come, first serve basis.