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1. How to contact the business tax collector?
2. What is a BTR?
3. Is a BTR the same as a business license?
4. Which one do I get first- City BTR or the Escambia County BTR?
5. Are BTR refundable?
6. Who needs a BTR?
7. How much is a BTR?
8. How often do I renew my BTR?
9. When will my BTR expire?
10. I have a BTR with the County, do I still need a City of Pensacola BTR?
11. My office location is in the county, but I conduct business in the city do I need a BTR with City of Pensacola?
12. What should I do if my business close or goes out of business?
13. Can I renew my BTR online?
14. My business is a non-profit. Do I need a Business Tax Receipt?
15. How can I update information on my BTR?
16. Can I email my application?

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1. Does City Code Enforcement investigate and initiate code violation cases only on complaints received from citizens?
2. Can a person remain completely anonymous when reporting a code violation complaint?
3. Can a person file a complaint online or after hours?
4. Does Code Enforcement staff meet with Neighborhood Associations or other Organizations?
5. Does Code Enforcement also enforce Ordinances that pertain to violations found on the side or rear yard of private properties?

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1. What is the Community Development Block Grant (CDBG) Program?
2. How does the city receive CDBG funds?
3. What type of projects are eligible to receive CDBG funding?
4. What are some of the program requirements?
5. Who determines what projects will be funded each year?

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1. I received a letter in the mail about the cyberattack. Is this legitimate?
2. I received a letter and would like to take advantage of the free year of LifeLock Defender™. How can I do that?
3. I tried to activate my free year of LifeLock Defender™ using the access code in my letter, but it is not working. What should I do?
4. Was my financial and personal information compromised?
5. How did the city obtain my data?
6. What actions have been taken by the city in response to this incident?
7. Has anyone experienced fraud or theft as a result of this incident?
8. Why has it taken so long to notify me?

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1. Do I have to purchase a house within the Pensacola city limits?
2. Can I purchase a new home under this program?
3. How does the program help me to purchase a home?
4. What is the maximum purchase price?
5. Does this program help me pay the monthly mortgage?
6. Are there funds currently available under this program?

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1. How do I apply for the State Housing Initiatives Partnership (SHIP) Program?
2. Do I have to find a house in Escambia County?
3. How does the program help me purchase a home?
4. Does this program help me pay the monthly mortgage?
5. Are there funds currently available under this program?

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1. Why can't we have a program implemented for employees with 30 years of service to be given a gold ring or a gold watch to show the employees that the city cares about it's employees?

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1. How do I contact a City Department about non-emergency services?
2. Where can I find answers to the City's most Frequently Asked Questions (FAQ)?

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1. What types of projects are possible?
2. What are some examples of improvements that WOULD or WOULD NOT be considered “eligible”?
3. How does the grant process work?
4. What are the basic requirements for the grant?
5. What specifically is the “2 to 1” match?
6. What is the process for vendor payments?
7. How often may a neighborhood apply for funding?

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1. What types of projects are possible?
2. What are some examples of improvements that WOULD or WOULD NOT be considered “eligible”?
3. How does the grant process work?
4. What are the basic requirements for the grant?
5. What specifically is the “2 to 1” match?
6. What is the process for vendor payments?
7. How often may a neighborhood apply for funding?

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1. How can we get a fire truck to attend a function that we are holding?
2. Can the fire department fill my pool?
3. Does the fire department offer CPR/First Aid courses?
4. Can I burn leaves and/or grass clippings in the city limits?
5. How many fire stations do we have in the city limits?
6. What does it mean when my smoke detector chirps?
7. When reporting a FIRE emergency, what do I tell the dispatcher?

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1. Where is the Pensacola Police Department?
2. What is your mailing address ?
3. What time is the parade/fireworks downtown?
4. What is the state law regarding child restraints?
5. How do you get a restraining order on someone?
6. Who is the Mayor?
7. What is your website link?
8. How do I make a Public Records Request to the Pensacola Police Department?
9. What is the address for City Hall?
10. Can you tell me if there is a warrant for my arrest? Can you tell me if there is a warrant on my friend?
11. When and where can I go to get fingerprinted, how much does it cost, and what do I need to bring with me?
12. How can I get a copy of a report and what does it cost?
13. When do you have vehicle and property auctions?
14. How do I apply for a job with the Pensacola Police Department?
15. How can I get into rookie school?
16. Can a person under 18 leave home and get married without parental permission?
17. What time does the city noise ordinance go into effect?
18. Do I have to register my firearm(s)?
19. Where can I get an application for a concealed weapon’s permit?
20. Can I have an officer’s home phone number?
21. Can you tell me if someone is in jail and what is the number to the jail?
22. What is the number for Traffic Court?
23. What is the number for the Escambia County Sheriff’s Office?
24. What hours are you open?

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1. What is the Public Records Act?
2. What is a public record?
3. How do I make a Public Records Request?
4. How quickly must the City provide the requested records?
5. What is a cost estimate fee?
6. What types of records are exempt from the Public Records Act?

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1. What is the Section 8 Housing Choice Voucher Program?
2. What are the eligibility guidelines to qualify for assistance?
3. How much rent does the family pay?
4. Will the housing agency pay all of my utilities?
5. Where do families on the Section 8 Program live?
6. How does a rental unit qualify under the program?
7. How do I find a rental unit?
8. How long is the waiting list for the Housing Choice Voucher Program?
9. Is there a way I can get assistance faster?
10. Can I move to another state with my voucher?
11. What if I have special needs?
12. If Pensacola can't pay the landlord the rent he wants, can I pay the difference?

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1. What is stormwater runoff?
2. What is the purpose of the stormwater utility fee charge?
3. How are current stormwater programs funded?
4. What benefits will the program provide to property owners in Pensacola?
5. Are there ways to reduce the fee?
6. Who will pay the stormwater utility fee?
7. Does the utility fee apply to all property owners in the City of Pensacola?
8. What is an Illicit Discharge Activity?
9. How do I report a suspected Illicit Discharge Activity?

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1. Why was I sent a notice?
2. How much money will the city collect from this assessment at the $72.24 per year 2017 fiscal year proposed rate?
3. How will this money be spent?
4. Is Escambia County involved in this program?
5. What is an equivalent stormwater unit (ESU)?
6. What is an impervious surface?
7. How much will each residential property be charged?
8. How much will commercial properties pay?
9. I don't think my parcel should be charged a fee. How can I have it reviewed?

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1. What are mitigation credits?
2. Who is eligible for a mitigation credit?
3. There is a pond on my property, but it is overgrown with vegetation. Is it eligible for a credit?
4. What is a stormwater mitigation facility?
5. Construction of a pond was required as a part of the permit for development of my property, but is now maintained by the city. Is it eligible for a mitigation credit?
6. What activities does the city's Stormwater Management Program include?
7. Have any properties qualified for mitigation credits?
8. What are adjustments?
9. What type of stormwater attribute might lead to the granting of an adjustment to the assessment?
10. How can I get additional information on the city's Mitigation Credit and Adjustment Policy?

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1. What is a stormwater utility fee?
2. How is the fee assessed?
3. What is an equivalent stormwater unit?
4. What is the charge per equivalent stormwater unit?
5. How will the stormwater utility fee be billed and collected?
6. Is the stormwater utility fee a tax?
7. Will a small house pay the same as a large house?
8. Are commercial properties charged a fee?
9. What will the new money generated by the fee pay for?

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1. How can I provide feedback about the City of Pensacola's website?
2. How can I report an error message accessing a particular page of the City's Website?