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Business Licenses (BTR)

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1. How to contact the business tax collector?

Email:  businesslicenses@cityofpensacola.com

Phone: (850) 436 - 5693

2. What is a BTR?

Business Tax Receipt (formerly Occupational License or Business license)

3. Is a BTR the same as a business license?

Yes

4. Which one do I get first- City BTR or the Escambia County BTR?

We recommend you obtaining your BTR with us first especially if the business is home-based.

5. Are BTR refundable?

BTR is non- refundable.

6. Who needs a BTR?

Chapter 7 Section 7-2-1 (a) No person shall engage in or manage the business, profession or occupation or exercise any privilege mentioned and designated in this chapter, unless a city local business tax receipt shall have been procured from the city treasurer by the payment of the local business taxes set opposite such designation of the business, profession, occupation or privilege as set forth in this chapter.

(b)  The persons upon whom the local business tax shall be levied shall be construed to be the following:

(1)  Any person who maintains a permanent business location or branch office within the city for the privilege of engaging in or managing any business within the city's jurisdiction;

(2)  Any person who maintains a permanent business location or branch office within the city for the privilege of engaging in or managing any profession or occupation within the city's jurisdiction;

(3)  Any person who does not qualify under the provisions of (1) or (2) above and who transacts any business or engages in any occupation or profession in interstate commerce where such a local business tax is not prohibited by Section 8 of Article I of the United States Constitution.

7. How much is a BTR?

Rates varies please refer to City ordinance Chapter 7-2 section 7-2-9

8. How often do I renew my BTR?

Annually

9. When will my BTR expire?

Local BTR expires on the thirtieth day of September each year.

10. I have a BTR with the County, do I still need a City of Pensacola BTR?

Yes, the county BTR is required to conduct business in Escambia County. Because the business is within the city limits you’re required to have both.

11. My office location is in the county, but I conduct business in the city do I need a BTR with City of Pensacola?

Yes

12. What should I do if my business close or goes out of business?

Send notification of closure of your business in writing via email to: businesslicenses@cityofpensacola.com or by mail to: City of Pensacola local Business Tax PO Box 12910 Pensacola FL 32521-0015.

13. Can I renew my BTR online?

Yes

14. My business is a non-profit. Do I need a Business Tax Receipt?

Non-profit organizations are exempt from BTR.

15. How can I update information on my BTR?

Send an email to the business tax collector businesslicenses@cityofpensacola.com

16. Can I email my application?

Only if you are using an EIN number. The email is businesslicenses@cityofpensacola.com

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Code Enforcement

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1. Does City Code Enforcement investigate and initiate code violation cases only on complaints received from citizens?

No.  A large portion of the code violations investigated by the City of Pensacola Code Enforcement Division are Officer initiated.  Code violation cases are initiated by Officers on an ongoing basis through the proactive patrols of their assigned BEAT areas. An example is that during FY 2020,  over 60% of complaints regarding overgrown vacant properties were Officer initiated while on routine patrol. 

2. Can a person remain completely anonymous when reporting a code violation complaint?

Florida Statute 162.21(3)(b) and FS 166.0415 have been amended by 2021 Senate Bill 60. The effect of this new law is that a code enforcement officer may not initiate an investigation of a potential violation by way of an anonymous tip. A person making a complaint regarding a potential violation of a code or ordinance must provide their name and address to the local government entity before an investigation can occur. If a code enforcement officer has reason to believe that a violation presents an imminent threat to public health, safety or welfare, or imminent destruction of habitat or sensitive resources, an investigation will proceed absent name and address of a complainant.

3. Can a person file a complaint online or after hours?

Yes. A person can simply go to the City of Pensacola website and enter a complaint on the City 311 link which will then be routed to City Code Enforcement for investigation. A person can also call our office (850-436-5500) after hours and leave a detailed voice mail message to include the location and nature of the alleged violation(s) along with the complainant's name and address.    Complaints will be investigated the next business day.

4. Does Code Enforcement staff meet with Neighborhood Associations or other Organizations?

Yes. Our staff meets with Neighborhood Associations, Community groups and individual citizens on a regular basis. An organization or individual simply has to call or e-mail our office with a date and time of the meeting request and we will insure that a staff member is present to answer any questions.

5. Does Code Enforcement also enforce Ordinances that pertain to violations found on the side or rear yard of private properties?

Yes. There are numerous Ordinances in place that deal with the condition of a private property, regardless of the location.

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Community Development Block Grant

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1. What is the Community Development Block Grant (CDBG) Program?

The CDBG Program is a federal grant program funding by the U.S. Department of Housing and Urban Development (HUD). The monies provide a flexible funding source for local governments to use for community improvement projects, such as revitalization of neighborhoods, reconstruction of streets, new sidewalks, and public facilities, as well as public service activities and affordable housing and economic development opportunities.

2. How does the city receive CDBG funds?

The city is eligible under Title I of the Housing and Community Development Act of 1974, as amended, to automatically receive annual allocations of CDBG monies each year under the Grant Entitlement Program.

3. What type of projects are eligible to receive CDBG funding?

The program offers a wide range of eligible activities, which gives local governments the flexibility to meet their community's needs. Some examples of eligible projects include, but are not limited to, acquisition of real property, rehabilitation of existing housing stock, provision of neighborhood facilities, code enforcement, and public works projects.

4. What are some of the program requirements?

A majority of funds must be spent on projects that benefit low- / moderate-income persons. Every project must meet one of the three national objectives and must satisfy an identified need.

5. Who determines what projects will be funded each year?

The city's administration makes recommendations to City Council on proposed projects and budget each year. City Council approves the final CDBG budget and projects at the City Council meeting in July of each year.

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Cyberattack

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1. I received a letter in the mail about the cyberattack. Is this legitimate?

Yes. If you received a letter in the mail from the City of Pensacola with a return address in Suwanee, Georgia, it is legitimate. Please follow the instructions in the letter if you are interested in taking advantage of the free year of LifeLock.

2. I received a letter and would like to take advantage of the free year of LifeLock Defender™. How can I do that?

Please follow the instructions in your letter to activate the free year of LifeLock Defender™. If you need assistance, call the phone number provided in the letter.

3. I tried to activate my free year of LifeLock Defender™ using the access code in my letter, but it is not working. What should I do?

First, make sure you are typing in the access code correctly. If the code still will not work, please call LifeLock at the phone number provided in your letter.

4. Was my financial and personal information compromised?

The city cannot determine with certainty that personal information has not been compromised in the cyberattack. The personal information that may have been obtained by the hackers includes individuals’ first and last names; social security number, driver license number, or other identification number; bank account number, credit card number, or debit card number. This is why the city is offering LifeLock services to affected individuals.

5. How did the city obtain my data?

You are either a current customer of Pensacola Energy, an employee or retiree of the city (all who are stored in the current database), an active applicant or recipient of Section 8 Housing assistance and/or a vendor of the city who supplied a social security number rather than an federal tax ID number.

6. What actions have been taken by the city in response to this incident?

Upon learning of the cyberattack, the city immediately contacted law enforcement including the Florida Department of Law Enforcement, the FBI and the Department of Homeland Security. The city is now offering LifeLock services to active customers of Pensacola Energy, active employees and retirees of the city, active and pending applicants for Section 8 housing and active vendors who supplied the city their SSN rather than an FEIN number.

7. Has anyone experienced fraud or theft as a result of this incident?

The city is not aware of anyone’s information having been misused, but please refer to the letter you received for information about steps you can take to protect yourself. The city also recommends that you monitor your statements and accounts for unusual or suspicious activity.

8. Why has it taken so long to notify me?

Once the city learned of this issue, we immediately took steps to investigate the incident and determine the nature of the incident and scope of the information that was potentially accessed. We also engaged LifeLock to provide credit monitoring and identity theft protection to impacted individuals, which took time.

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First-Time Home Buyers (HOME)

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1. Do I have to purchase a house within the Pensacola city limits?

No. The home may be located within the city of Pensacola or within Escambia county limits.

2. Can I purchase a new home under this program?

Yes, the home that you purchased can be new or existing.

3. How does the program help me to purchase a home?

HOME funds will provide down payment and closing cost assistance up to $7,500, which is offered in the form of a forgivable loan.

4. What is the maximum purchase price?

The maximum purchase price of the home cannot exceed $189,000.

5. Does this program help me pay the monthly mortgage?

No, only the down payment assistance is offered.

6. Are there funds currently available under this program?

Yes, limited funds are available.

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First-Time Home Buyers (SHIP)

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1. How do I apply for the State Housing Initiatives Partnership (SHIP) Program?

Applications can be submitted through one of the participating lenders.

2. Do I have to find a house in Escambia County?

Yes, the house can be located anywhere within Escambia County / the City of Pensacola.

3. How does the program help me purchase a home?

SHIP funds will provide down payment and closing cost assistance up to $10,000, which is offered in the form of a forgivable loan.

4. Does this program help me pay the monthly mortgage?

No, only the down payment / closing cost assistance is offered.

5. Are there funds currently available under this program?

Yes, contact one of the participating lenders to inquire more about funds.

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Intranet > HR > Human Resources FAQ

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1. The new HR manual was released in October 2019 with promise we'd receive training on it. When can we expect training to begin?

Yes, we had planned to begin training on the new HR Policy Manual. However, due to the restrictions from COVID19, we have been unable to present any trainings at this time. When the restrictions allow groups of 50 or more people, we will begin training. Until that time, if employees have specific questions regarding a policy, we will be happy to help.

2. Where do I find a list of City-recognized holidays?

Please click the link below to view the list of observed holidays for the current year. List of Approved Holidays

3. Why can't we have a program implemented for employees with 30 years of service to be given a gold ring or a gold watch to show the employees that the city cares about it's employees?

The City is honored to recognize all employees with milestone years of service.  Currently, the City recognizes these employees with gold lapel pins.  These service pins are given for 5 years to 30 years of dedicated City service.  Employees with 35 years of service or more are presented with a special token, such as a medallion.  These are presented by the Mayor at a monthly Mayoral Employee Recognition Event.  All City employees (and their family and friends) are encouraged to attend this event.  Upon retirement, employees with 20+ years of service are recognized with plaque and a retirement gift offered in the City's retirement gift brochure.  Among these gifts are an engraved watch or money clip, and $100 gift cards to various establishments around Pensacola.

4. Does the City have a tuition reimbursement program?

The City's Educational Reimbursement Program is available for Police Officers and Firefighters only.

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Main

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1. How do I contact a City Department about non-emergency services?

There are multiple ways to get information from a City Department:
1. Visit the Staff Directory
2. Online: Visit Pensacola 311
3. Phone: Dial 311
4. Smartphone: Download and use the Pensacola 311 mobile app.

2. Where can I find answers to the City's most Frequently Asked Questions (FAQ)?

Use the FAQs module to easily find answers to the questions asked the most.

Alternatively, if you have a question not found in the FAQs, you can contact Pensacola 311 for non-emergency services.

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Neighborhoods - PNC - Association Owned

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1. What types of projects are possible?

Each application must consist of a single project with a clearly defined goal which has a direct benefit to the neighborhood and its residents. Applications for Phase One of a Two-Phase Project must be identified as such and must include information and costs for the entire project up front.

2. What are some examples of improvements that WOULD or WOULD NOT be considered “eligible”?

Eligible Programmatic Activities include (but are not limited to): -Family/home safety training, drug and fire prevention programs, cultural exhibit areas, youth and/or family literacy programs, neighborhood computer labs, after school enrichment programs and neighborhood music, dance and/or art training programs. (Proposals for neighborhood cultural, educational and recreational programs must include detailed information about the number, ages, etc. of the residents to be served and how they will be recruited to participate. If awarded, documentation will be required on the actual participants and results of the program.) PLEASE NOTE: The association will be responsible for keeping track of all volunteer hours donated toward your project. If the project entails a programmatic activity which involves payment to persons for hours worked, the association is responsible for collecting and submitting time sheets to be paid by the City of Pensacola. The association must draw up a contract with each “employee” that includes SSN, number of hours to be worked weekly, hourly rate, start and end dates, signature of “employee”, and signature of association President. All time sheets must be signed by an association officer before they can be submitted for payment. The City of Pensacola is not responsible for calculating the number of hours worked or the amount to be paid. Eligible Association Owned Property Improvements and Landscaping projects include (but are not limited to): -Improvements to association owned property and and/or rights of way (such as islands, street lighting, sidewalk repair/construction, entryway enhancements and improvements and/or identification signs) - Total replacement and/or rehabilitation of some existing physical improvements might be deemed eligible. (This would be based on the individual circumstances and available funding and will be judged on a case- by-case basis.) Ineligible projects include (but are not limited to): - Routine maintenance or repair of existing physical improvements in a neighborhood (including, but not limited to: streets, fences, irrigation systems, storm water retention facilities, and entrance signs). - Funding for ongoing programs or administrative expenses will not be considered. - Funding of print brochures, guides, marketing and promotional materials.

3. How does the grant process work?

The Pensacola Neighborhood Challenge Program (PNC) makes funds available to associations/organizations (for qualified projects) to make improvements in neighborhoods. a.An organization obtains an application packet from the City of Pensacola website at www.cityofpensacola.com, completes, and emails the completed application to lstatler@cityofpensacola.com. Applications may also be mailed to Leslie Statler, Planner, in the Planning Services Department, 222 W. Main St., Pensacola, FL 32502. b.Applications are reviewed by the PNC Technical Review Committee and recommendations are forwarded to the Office of the Mayor. (NOTE: The applicant should be prepared to make a presentation on their project to the PNC Technical Review Committee proposal after submission, if requested). c.If approved, a PNC funding agreement will be mailed to the applicant. The applicant will be required to submit a signed agreement (along with the check for any “matching” cash funds) to the City of Pensacola. The agreement will then be finalized and a copy returned to the applicant (along with the reporting forms needed to complete the project). Note: Neighborhoods that have never received a PNC grant will receive priority for funding. **IMPORTANT: Grantees Must Submit “Before and After” Digital Photographs Documenting The Progress Of Their Project. **

4. What are the basic requirements for the grant?

• -Since funds for PNC projects are limited, awards will be based on a project's competitive status. -Extra consideration will be given to: first-time applicants; projects improving public rights of way or public property; a project that can be completed within the term of the grant agreement (1 year); and associations that show they are able/prepared to address any ongoing maintenance created by the project. - All applications will be reviewed using the following criteria: Quality and scope of the project: a.The application must be for a “single project” with a budget that is documented, reasonable, and cost effective. The applicant must provide 3 quotes for each component of the project or item to be purchased. b.The project must be well planned, clearly understood, and ready to be executed. c.The project must be completed within the term of the grant agreement. d.The association must prove it is able/prepared and committed to address any ongoing maintenance created by the project. Neighborhood participation and benefit: a.We look for a significant number of people with diverse interests to be involved in (and who will benefit from) the project. b.The project should create opportunities for self-help. c.We look at past performance on PNC (or similar) grants. General “Match” information: In order to qualify for this grant, the association is required to prove that it is able to “match” the City’s cash contribution with any combination of volunteer labor, in-kind donations, and/or cash. The match must meet the minimum requirement, be secured, and ready to be expended. Bonus points may be assigned if a group is a first time applicant, the application was submitted previously and revisions were made as advised or the project is innovative or unique. ***Grantees MUST provide “Before and After” Digital Photographs documenting the Project. ***

5. What specifically is the “2 to 1” match?

• For the purposes of this grant a “2 to 1” match is required. The total of all forms of match must equal at least 50% of the grant amount requested from the City. This means that for every dollar granted by the City of Pensacola, the applicant will be required to supply fifty cents of match to the project. The match may be accomplished with a combination of any one or more of the following: cash, donated materials or services, or volunteer labor. The match must meet the minimum requirement, be secured, and ready to be expended. Volunteer Labor: (a) We give credit for “Volunteer labor” at a value of $20 per hour. (b) If a professional (such as an electrician or a carpenter) donates “volunteer labor”, you may calculate the value of this labor by using the hourly rate normally paid for this service. (Remember- your volunteer hours will not be accepted by vendors as payment for goods or services. The combined total of your grant and cash match must cover your project’s cash costs. (From Form “A”). In-kind donations: We give credit for donated professional services, materials or supplies at their “reasonable and customary” rates. Professionals who donate their services as part of the match cannot also receive compensation from the award money. This is intended to ensure that persons hired to provide services or skilled labor are selected on the basis of their qualifications, experience or fees, not on their willingness or ability to donate services. Cash: Must be deposited with the City before the project may begin. Examples: The cash cost of the project may be covered by a variety of combinations including the following: Let’s say the total cash needed for the applicant’s proposed project is $9,000. If approved, the City could award a cash grant of $6,000 and the applicant could “match” that award with $3,000 in cash (i.e. a “1 to 2” match). -or- The applicant association could request that the City award a cash grant of $7,500, and provide a cash match (or secure a donation in services or materials) of $1,500 plus provide 112.5 hours (multiplied by $20/hour, valued at $2,250) of volunteer labor to the project for a total match of $3,750. -or- The applicant association could request that the City award a $9,000 cash grant, with the association providing 225 hours (multiplied by $20/hour, valued at $4,500) of volunteer labor to the project. -or- Other combination of “match” equaling half the total amount of the requested grant. *PLEASE NOTE: Vendors and contractors will not accept volunteer hours as payment but will require actual cash. Your association must be sure all cash costs to be incurred for the project are covered (even if you do not have a cash match). a.The amount and type of match must be appropriate to the needs of the project. b.The proposed match must be spent during the implementation/construction of the project. (Costs incurred prior to an award or after the contract has ended will not be eligible as a match). c.On-going maintenance (or volunteer hour match) following the contract period will not be eligible. d.At least 25% of the association’s match must come from the association itself (as opposed to other funding sources (such as community partners or non-member businesses). e.Partner match must not only be pledged, but also secured. Secured means that the donor has specifically valued and described the contribution, and has signed the “Letter of Intent” (Form E) to confirm the commitment. f.Be sure to include fees for any required permits, and liability insurance * for signs or structures to be placed in the public right-of-way in your total project cost calculations. g.Activities that are NOT eligible as a “match” include: -Time spent preparing the PNC Matching Grant Application -Time spent fund raising -Assistance from City staff or funds from other City departments h.Your association will be responsible for keeping track of all volunteer hours donated for your project. i.A neighborhood organization, in carrying out a PNC project, must make a good faith effort to ensure they are in compliance with the American Disabilities Act. This Act extends the same civil rights protection to persons with disabilities which have already been granted on the basis of race, color, religion, sex and national origin.

6. What is the process for vendor payments?

a. The vendor submits an original invoice to the association representative for review and/or approval.
b. On or before the 25th of each month, the association representative submits a completed and signed “Certification for Payment” at the bottom of the Monthly Report Form with the original vendor invoices and vendor’s W-9 form attached to Neighborhood Revitalization, 222 W. Main St., Pensacola, FL 32502.
c. The Request is reviewed and, if approved, a check is issued directly to the vendor on the 10th of the following month.
d. Applicants may not contract with vendors who are also City of Pensacola employees on PNC funded projects.*

7. How often may a neighborhood apply for funding?

Each neighborhood association will be eligible for one grant every other grant cycle. The only exception will be for a project identified in advance as a two-phase project. The project will be awarded funding for both cycles, pending annual allocation. Any association awarded phased funding will then be ineligible for funding for the following 2 grant cycles.

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Neighborhoods - PNC - Public Property

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1. What types of projects are possible?

Each application must consist of a single project with a clearly defined goal which has a direct benefit to the neighborhood and its residents. Applications for Phase One of a Two-Phase Project must be identified as such and must include information and costs for the entire project up front.

2. What are some examples of improvements that WOULD or WOULD NOT be considered “eligible”?

• Eligible projects include (but are not limited to): -Improvements to government owned property and/or rights of way (such as park equipment, street lighting, sidewalk repair/construction, roadway enhancements and neighborhood entrance improvements and/or identification signs). -Total replacement and/or rehabilitation of some existing physical improvements might be deemed eligible. (This would be based on the individual circumstances and available funding and will be judged on a case- by-case basis). Ineligible projects include (but are not limited to): -Routine maintenance or repair of existing physical improvements in a neighborhood (including, but not limited to: streets, fences, irrigation systems, storm water retention facilities, and entrance signs). - Funding for ongoing programs or administrative expenses. -Funding of printed brochures, guides, marketing and promotional materials.

3. How does the grant process work?

The Pensacola Neighborhood Challenge Program (PNC) makes funds available to associations/ organizations (for qualified projects) to improve “Public Property”.

a. An organization obtains an application packet from the City of Pensacola website at www.cityofpensacola.com, completes and emails or delivers the completed application to lstatler@cityofpensacola.com. Applications may also be mailed to Leslie Statler, Planner, in the Planning Services Department at 222 W. Main Street, Pensacola, FL 32502.

b. Applications are reviewed by the PNC Technical Review Committee and recommendations are forwarded to the Office of the Mayor.
(NOTE: The applicant should be prepared to make a presentation on their project proposal to the PNC Technical Review Committee after submission, if requested).

c. If approved, a PNC funding agreement will be mailed to the applicant. The applicant will be required to submit a signed agreement (along with the check for any “matching” cash funds) to the City of Pensacola. The agreement will then be finalized and a copy returned to the applicant (along with the reporting forms needed to complete the project).

NOTE: Neighborhoods that have never received a PNC grant will receive priority for funding.

*** IMPORTANT: Grantees Must Submit “Before And After” Digital Photographs Documenting The Progress Of Their Project. ***

4. What are the basic requirements for the grant?

• -Since funds for PNC projects are limited, awards will be based on a project's competitive status. -Extra consideration will be given to: first-time applicants; projects improving public rights of way or public property; a project that can be completed within the term of the grant agreement (1 year); and to associations that show they are able/prepared to address any ongoing maintenance created by the project. -All applications will be reviewed using the following criteria: Quality and scope of the project: a.The application must be for a “single project” with a budget that is documented, reasonable and cost effective. The applicant must provide 3 quotes for each component of the project or item to be purchased. b.The project must be well planned, clearly understood and ready to be executed. c.The project must be completed within the term of the grant agreement. d.The Association must prove it is able/prepared and committed to address any ongoing maintenance created by the project. Neighborhood participation and benefit: a.We look for a significant number of people with diverse interests to be involved in (and who will benefit from) the project. b.The project should create opportunities for self-help. c.We look at past performance on PNC (or similar) grants. General “Match” information: In order to qualify for this grant, the association is required to prove that it is able to “match” the City’s cash contribution with any combination of volunteer labor, in-kind donations and/or cash. The match must meet the minimum requirement, be secured and ready to be expended. Bonus points may be assigned if a group is a first time applicant, the application was submitted previously and revisions were made as advised or the project is innovative or unique. ***IMPORTANT: Grantees MUST Provide "Before & After" Digital Photographs Documenting The Project. ***

5. What specifically is the “2 to 1” match?

For the purposes of this grant a “2 to 1” match is required meaning the total of all forms of match must equal at least 50% of the grant amount requested from the City. For every dollar granted by the City of Pensacola, the applicant will be required to supply fifty cents of match to the project. The match may be accomplished with a combination of any one or more of the following: cash, donated materials or service or volunteer labor. The match must meet the minimum requirement, be secured and ready to be expended. Volunteer Labor: (a) We give credit for “Volunteer labor” at a value of $20 per hour. (b) If a professional (such as an electrician or a carpenter) donates “volunteer labor”, you may calculate the value of this labor by using the hourly rate normally paid for this service. (Remember- your volunteer hours will not be accepted by vendors as payment for goods or services. The combined total of your grant and cash match must cover your project’s cash costs. (From Form “A”). In-kind donations: We give credit for donated professional services, materials or supplies at their “reasonable and customary” rates. Professionals who donate their services as part of the match cannot also receive compensation from the award money. This is intended to ensure that persons hired to provide services or skilled labor are selected on the basis of their qualifications, experience or fees, not on their willingness or ability to donate services. Cash: Must be deposited with the City before the project may begin. Examples: The cash cost of the project may be covered by a variety of combinations including the following: Let’s say the total cash needed for the applicant’s proposed project is $9,000. If approved, the City could award a cash grant of $6,000 and the applicant could “match” that award with $3,000 in cash (i.e. a “1 to 2” match). -or- The applicant association could request that the City award a cash grant of $7,500, and provide a cash match (or secure a donation in services or materials) of $1,500 plus provide 150 hours (valued at $2,250) of volunteer labor to the project for a total match of $3,750. -or- The applicant association could request that the City award a $9,000 cash grant, with the association providing 300 hours (valued at $4,500) of volunteer labor to the project. -or- Other combination of “match” equaling half the total amount of the requested grant. *PLEASE NOTE: Vendors and contractors will require actual cash. Your association must be sure all cash costs to be incurred for the project are covered (even if you do not have a cash match). a.The amount and type of match must be appropriate to the needs of the project. b.The proposed match must be spent during the implementation/construction of the project. (Costs incurred prior to an award or after the contract has ended will not be eligible as a match). c.On-going maintenance (or volunteer hour match) following the contract period will not be eligible. d.At least 25% of the association’s match must come from the association itself (as opposed to other funding sources (such as community partners or non-member businesses). e.Partner match must be not only pledged, but also secured. Secured means that the donor has specifically valued and described the contribution, and has signed the “Letter of Intent” (Form E) to confirm the commitment. f.Be sure to include fees for any required permits, and liability insurance*for signs or structures to be placed in the public right-of-way in your total project cost calculations. g.Activities that are NOT eligible as a “match” include: -Time spent preparing the PNC Matching Grant Application -Time spent fund raising -Assistance from City staff or funds from other City departments h.Your association will be responsible for keeping track of all volunteer hours donated for your project. i.A neighborhood organization, in carrying out a PNC project, must make a good faith effort to ensure they are in compliance with the American Disabilities Act. This Act extends the same civil rights protection to persons with disabilities which have already been granted on the basis of race, color, religion, sex and national origin.

6. What is the process for vendor payments?

a. Each vendor submits an original invoice to the association representative for review and/or approval.
b. On or before the 25th of each month, the association representative submits a completed and signed “Certification for Payment” at the bottom of the Monthly Report Form with the original vendor invoices attached to the Planning Services, Neighborhood Revitalization Department.
c. The Request is reviewed and, if approved, a check is issued directly to each vendor on the 10th of the following month.

Note: Applicants may not contract with vendors who are also City of Pensacola employees on PNC funded projects.*

7. How often may a neighborhood apply for funding?

Each neighborhood association will be eligible for one grant every other grant cycle. The only exception will be for a project identified in advance as a two-phase project. The project will be awarded funding for both cycles, pending annual allocation. Any association awarded phased funding will then be ineligible for funding for the following 2 grant cycles.

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Pensacola Fire Department

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1. How can we get a fire truck to attend a function that we are holding?

Please call the Pensacola Fire Department Administrative Office at 850-436-5200. Please call two weeks in advance.

2. Can the fire department fill my pool?

No, these activities have been restricted by the water company.

3. Does the fire department offer CPR/First Aid courses?

No, please contact the Red Cross or the American Heart Association.

4. Can I burn leaves and/or grass clippings in the city limits?

No.

5. How many fire stations do we have in the city limits?

Six.

6. What does it mean when my smoke detector chirps?

The smoke alarm will chirp when it’s time to replace the battery. We encourage residents to change the smoke alarm battery when they change their clocks for Daylight Saving time in the spring and fall each year.

7. When reporting a FIRE emergency, what do I tell the dispatcher?

To report a fire, remain calm and provide the dispatcher with the following:
1. Where the fire is located.
2. What is on fire.
3. Who is in danger or trapped.
4. How the fire began.
5. Give brief details about the fire. (Example: odor, smoke, or flames)

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Pensacola Police Department

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1. Where is the Pensacola Police Department?

711 N. Hayne St., one block south of Cervantes Street at the Interstate 110 overpass.

2. What is your mailing address ?

711 N. Hayne Street, Pensacola, FL 32501-4000

3. What time is the parade/fireworks downtown?

Whenever we know the time of an event, we give it.

4. What is the state law regarding child restraints?

Children from birth through three years must be restrained in a separate carrier or a vehicle manufacturer’s integrated child seat. Children ages four and five years must be restrained in a separate carrier, an integrated child seat or a child booster seat. Failure to comply with child restraint requirements could result in a minimum fine of $166.

Also, it is unlawful to operate a motor vehicle in Florida unless each passenger under the age of 16 is restrained by a safety belt or by a child restraint device. All drivers of motor vehicles are required to wear a safety belt, plus it is unlawful for any person 16 years of age or older to be a passenger in the front seat of a motor vehicle unless they are restrained by a safety belt when the vehicle is in motion. Failure to comply with any of these state laws could result in a minimum fine of $116.

5. How do you get a restraining order on someone?

Contact the Family Law Division in the Escambia County Courthouse, located at 190 W. Government St., or by calling 850-595-4331.

6. Who is the Mayor?

Mayor D.C. Reeves

7. What is your website link?

http://pensacolapolice.com

8. How do I make a Public Records Request to the Pensacola Police Department?

https://www.cityofpensacola.com/2995/Public-Records-Requests 

9. What is the address for City Hall?

222 West Main Street, Pensacola FL 32502. City Hall is located at the corner of Spring and Government streets.

10. Can you tell me if there is a warrant for my arrest? Can you tell me if there is a warrant on my friend?

Either question can be answered by the Desk Sergeant at 850.435.1900.

11. When and where can I go to get fingerprinted, how much does it cost, and what do I need to bring with me?

THE PENSACOLA POLICE DEPARTMENT HAS SUSPENDED FINGERPRINTING SERVICES UNTIL FURTHER NOTICE.

Fingerprints are done between 9 a.m. and 4 p.m. weekdays in the department’s Records Section. Cost is $10 for the first card and $5 for each subsequent card. You must bring picture identification. Applicants must not sign the cards in advance.

12. How can I get a copy of a report and what does it cost?

Copies of reports are 15 cents per page single sided and 20 cents per page double sided. Copies of traffic homicide reports are $25 each and cost of traffic citation copies is 50 cents each. Among the other services and fees are: $3 plus cost of copies if applicable for background record checks, $10 each for taxi and wrecker vehicle inspections, and $5 for bank security ID card. The amount charged for research time is $12 per hour which is prorated in 15-minute increments after the first 30 minutes of research at no cost.

Mail requests can be sent to the Records Section, Pensacola Police Department, P.O. Box 1750, Pensacola, FL 32591 – 1750. Requests should include a case number if it is available.

13. When do you have vehicle and property auctions?

These events occur one to two times annually. Advertisements are placed 10 days in advance in the legal section of the Pensacola News Journal Classifieds and are also broadcast and printed by various local media.

14. How do I apply for a job with the Pensacola Police Department?

Please contact our Recruitment Team at careers@pensacolapolice.com or call 850-435-1960.

15. How can I get into rookie school?

Contact Pensacola Police Department Recruiter Officer Glass at 850-436-5412.

16. Can a person under 18 leave home and get married without parental permission?

For information on marriage licenses, contact the Escambia County Clerk of the Court’s Office, 850-595-4300.

17. What time does the city noise ordinance go into effect?

he city noise ordinance is in effect from 11 p.m. until 7 a.m. However, excessively loud noises can be reported to police at any time.

18. Do I have to register my firearm(s)?

No.

19. Where can I get an application for a concealed weapon’s permit?

These are available around-the-clock at the Desk Sergeant’s Office at police headquarters, 711 N. Hayne St., but are not processed at the department. It will cost about $115 to complete the application process. For additional information on what is required to apply and/or to make an appointment (which is required) please contact the Department of Agriculture Division of Licensing at 850.833.9146. Their office is located at 111 Racetrack Road, Unit 111-C, Choctaw Plaza, Fort Walton Beach, FL 32547.

20. Can I have an officer’s home phone number?

We cannot release that information, but will take a message and ensure that an officer receives it.

21. Can you tell me if someone is in jail and what is the number to the jail?

The Pensacola Police Department does not have a jail. All people who are charged with crimes are taken to the Escambia County Jail at 3080 N. Pace Blvd. 

Inmates can be searched at Escambia County Inmate Lookup or you may call 850-436-9830.

22. What is the number for Traffic Court?

850-595-4360.

23. What is the number for the Escambia County Sheriff’s Office?

850-436-9630.

24. What hours are you open?

Officers patrol city streets and telecommunicators are on duty around-the-clock.

However, lobby hours have changed for the public. Starting August 1, 2021, the Desk Sergeant's Office and front lobby of the Pensacola Police Department will have operating hours from 8 a.m. to 4 p.m. weekdays and will be closed on weekends and holidays.  

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Public Records

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1. What is the Public Records Act?

Chapter 119 of the Florida Statutes is known as the Florida Public Records Act.

2. What is a public record?

FS 119.011(12) defines “Public records” as all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency.

3. How do I make a Public Records Request?

Requests for records may be made in the following ways: through the Sunshine Center on the City of Pensacola website, email, telephone, fax, letter, or in person to:

Public Records Coordinator
222 West Main Street
Pensacola, FL 32502
Telephone: 850-435-1715
Email: publicrecords@cityofpensacola.com

Although the public records act does not require that requests be submitted in writing, doing so provides real practical benefits to the requester by ensuring they have an accurate record of what they requested.

When submitting a request, try to be as specific as possible. Rather than asking for all records over several years, consider starting with a narrow request and then make follow-up requests.

The requester does not have to identify themselves or state the reason they desire the requested records.

4. How quickly must the City provide the requested records?

The Public Records Act does not contain a specific time limit for compliance with public records requests. Under the provisions of Chapter 119, Florida Statutes, the only delay in producing records "is the reasonable time allowed to retrieve the record, to review the record for exempt information, and redact those portions of the record which are exempt." Many factors determine the "reasonable" period of time in which the requested records can be provided: the nature of the request, the time involved in collecting the requested records, the scope and volume of the material involved, the general accessibility of the records, and the personnel required to process the request. Every effort will be made to respond to public records requests promptly and in good faith.

5. What is a cost estimate fee?

As permitted in the Florida Public Records Law, a service charge for the extensive use of City resources will be imposed if a request to inspect or copy public records takes more than thirty (30) minutes to locate, review and/or redact exempt information, and copy the requested public records.

6. What types of records are exempt from the Public Records Act?

Information about records that are exempt from the Public Records Act can be found within the Florida Statutes under Title X Chapter 119: 119.071 General exemptions from inspection or copying of public records.

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Section 8 Rental Assistance Program

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1. What is the Section 8 Housing Choice Voucher Program?

The Section 8 Housing Choice Voucher Program assists eligible very low income families pay a portion of the rent to a private landlord.

2. What are the eligibility guidelines to qualify for assistance?

To qualify for Section 8 rental assistance, families must have at least one member who is an U.S. Citizen or legal residents of the U.S.; meet income guidelines based on family size; meet criminal background requirements; not owe money to any federally assisted housing programs, and must not have been evicted from any unit under a federally assisted housing program.

3. How much rent does the family pay?

The family pays a portion of the rent based on 30% of the adjusted gross monthly income of the entire household.

4. Will the housing agency pay all of my utilities?

No, the family is responsible for paying their own utility bills and any utility deposits needed to start the utility services. The utilities must be on in the head of household's name. Some families with very low income may be eligible for a monthly utility assistance payment.

5. Where do families on the Section 8 Program live?

Families may live anywhere within Escambia County.

6. How does a rental unit qualify under the program?

The rental unit must be inspected by the Pensacola Housing's Inspection Department and meet the HUD's Housing Quality Standards (HQS). The unit must meet the family's needs based on household size, and rent must be affordable for the family, and market reasonable.

7. How do I find a rental unit?

A list of landlords with available rental units will be provided to applicants at their eligibility briefing. Families are also encouraged to check the local newspapers and to contact realty companies and apartment complexes to inquire about vacancies.

8. How long is the waiting list for the Housing Choice Voucher Program?

The City of Pensacola Housing Division will not be able to predict when an applicant will receive a voucher.

9. Is there a way I can get assistance faster?

A household on the waiting list cannot jump over another household at all. Households with the lowest number on the list, and within the lowest target income range, are called in first.

10. Can I move to another state with my voucher?

If you provided an address within Escambia County when you joined the waiting list, once you've been issued a voucher you may take it to any other housing authority. This is called "portability or porting out". If you did not live within Escambia County prior to receiving a voucher you would not be eligible to use portability until you've resided in Pensacola Housing's jurisdiction for 1 year.

A family must be in "good standing" with Pensacola Housing and receiving PHA in order to port to another jurisdiction. This means the family must not owe any unpaid rent and are current on any over payment amounts due to Pensacola Housing or the receiving PHA in order to receive a Housing Choice Voucher to move under portability.

If you currently have a voucher and meet the above criteria contact your counselor to ask about using portability.

11. What if I have special needs?

Please tell us if you need assistance of any kind to access our services. We will make every effort to meet your needs.

12. If Pensacola can't pay the landlord the rent he wants, can I pay the difference?

No. You should never pay more than the amount Pensacola Housing directs you to pay.

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Stormwater

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1. What is stormwater runoff?

Stormwater runoff is rainwater that cannot be absorbed by the soil during a storm event.

2. What is the purpose of the stormwater utility fee charge?

The fee will allow the city to use general fund revenues that were previously used for stormwater operating costs; to be dedicated for enhanced stormwater treatments and capital improvements.

3. How are current stormwater programs funded?

Currently the city's Stormwater Program is funded through transfers from the general fund.

The proposed rate structure will clearly identify user charges for stormwater program elements and the stormwater utility fee will be based on runoff using the impervious area value that has been assigned to each parcel.

4. What benefits will the program provide to property owners in Pensacola?

The program will address both flooding problems and the water quality issues that can be improved through the maintenance and repair of the existing stormwater system.

These activities will improve the drainage system's ability to function as it was originally designed during future storm events.

5. Are there ways to reduce the fee?

Yes, there are ways to reduce the fee. Credits are available, in the form of bill reductions, for properties that have privately owned and maintained stormwater facilities. If you have an ownership interest in such a property, contact the city for additional information.

6. Who will pay the stormwater utility fee?

The total cost of the utility fee will be distributed to the properties placing a burden on the city's stormwater system. The amount of burden is relative to the amount of runoff from the property, measured in terms of the impervious area found on the parcel. Impervious area includes the roof area, paved parking, driveways, and other similar "hard" surfaces.

7. Does the utility fee apply to all property owners in the City of Pensacola?

The utility fee applies to all developed properties, over 100 square feet of impervious surface, in the city's stormwater service area.

Properties in the stormwater service area are hydrologically connected to the city's stormwater system. This means that runoff from the property eventually enters a swale, catch basin, or pipe that is maintained by the city or a water body that is monitored and/or treated by a program of the city.

8. What is an Illicit Discharge Activity?

Illicit Discharge - Any liquid, not composed entirely of stormwater, that is introduced into a stormwater system. Examples include solvents, vehicle fluids, fuels, paints, household products or chlorinated swimming pool water.

Illicit Dumping - Unloading or disposal of solid, semi-solid or liquid substances near or into a stormwater system. Examples include motors, containers, grass clippings and leaves.
Illicit Spills - Any intentional or accidental spill of solid, semi-solid or liquid substances into or adjacent to a stormwater system. Examples include fluids from vehicles, chemicals from drums or storage tanks, used oil, paint containers or fertilizer.

Illicit Connections - Any man-made conveyance which connects non-stormwater discharges directly to a stormwater system. These illicit conveyances are located either above or below the ground and may include drains, pipes or ditches.

9. How do I report a suspected Illicit Discharge Activity?

To Report a suspected Illicit Discharge Activity, you can call 311 or submit a 311 request online, email Public Works at publicworks@cityofpensacola.com, or fax 850-595-1012.

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Stormwater Assessment

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1. Why was I sent a notice?

You received an official notification of the public hearing that took place at City Hall on August 23, 2001. At that meeting, City Council adopted a stormwater assessment fee.

The notice was sent to you as the owner of a developed property that will be affected by the fee. It includes the billing information for that specific property and an invitation for you to attend a meeting.

2. How much money will the city collect from this assessment at the $72.24 per year 2017 fiscal year proposed rate?

It is estimated that $2,800,000 will be collected at the $72.24 rate that was proposed during the 2017 fiscal year.

3. How will this money be spent?

The money collected can only be spent on stormwater service programs. As a result of passing this service assessment, however, $1.5 million will be available for new stormwater capital project to be paid from the general fund.

4. Is Escambia County involved in this program?

No, Escambia County is not involved in this program. This is a city program and the money will only be spent on stormwater problems within the city limits.

5. What is an equivalent stormwater unit (ESU)?

The equivalent stormwater unit (ESU) is a billing unit, similar to a kilowatt hour that is the billing unit used to measure electric consumption. In Pensacola, each ESU represents 2,998 square feet, which was proposed in the 2012 fiscal year, of impervious surface that is found on the property.

6. What is an impervious surface?

An impervious surface is the area on a property that is covered by buildings, driveways, parking areas, and other hard surfaces that prevent runoff from being absorbed into the soil.

7. How much will each residential property be charged?

Single-family home sites are assessed based on the impervious area range that they are in. The following ranges are:

Building Sq. Ft.                                                          2018 Rate

Small: 100-1,100                                                         $31.79

Small-Med: 1,100-1,600                                             $49.12

Medium: 1,601-2,500                                                 $72.24

Large: 2,501-5,600                                                      $110.53

Very Large: 5,601+                                                      Treated as a Commercial Property

8. How much will commercial properties pay?

All developed parcels, with over 100 square feet of impervious surfaces, will be assessed. Nonresidential properties; such as, commercial, industrial, and governmental, will be assessed based on the impervious area associated with their property.

The calculation will consider the total amount of impervious surfaces; such as, building footprint, parking lot, sidewalks, and other paved surfaces, divided by the billing unit value of 2,998, which was proposed in the 2012 fiscal year, and then will be multiplied by the adopted rate.

In some cases, a reduction to the bill amount will be granted if the property has a privately maintained drainage facility in place.

Some nonresidential properties that were constructed after 1986 will automatically receive a mitigation credit. More information on mitigation credits and other adjustments has been mailed with the first class notice you have received.

9. I don't think my parcel should be charged a fee. How can I have it reviewed?

Please contact Customer Service at 850-435-1800 and provide your name, address, phone number, a the best time for someone to reach you, and most importantly, the Parcel Identification Number found on the Notice of Public Hearing. You will be contacted within the next few days.

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Stormwater Mitigation Credit & Adjustment

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1. What are mitigation credits?

Mitigation credits are the means by which the city can reduce a parcel's stormwater assessment.

2. Who is eligible for a mitigation credit?

Anyone that owns parcels with mitigation ponds that are privately maintained are eligible for a mitigation credit.

3. There is a pond on my property, but it is overgrown with vegetation. Is it eligible for a credit?

An overgrown pond is not eligible for a credit at this time. Eligible ponds must be maintained so that they function at the original design level. After the pond is retrofitted so that it could be expected to function at the design level, the mitigation credit will be restored.

The city may request that a professional engineer document the capacity of the pond prior to assigning a mitigation credit to the property.

4. What is a stormwater mitigation facility?

A stormwater mitigation facility is a detention or retention pond that has been constructed and maintained so that it provides water quality enhancement, runoff peak flow (rate) attenuation, and/or runoff quantity (peak volume) attenuation.

5. Construction of a pond was required as a part of the permit for development of my property, but is now maintained by the city. Is it eligible for a mitigation credit?

No, only ponds that are privately maintained are eligible. The purpose of the mitigation credit policy is to adjust the stormwater assessment for those properties whose ponds or other mitigation facilities reduce the amount of runoff that the city system has to manage.

6. What activities does the city's Stormwater Management Program include?

The Stormwater Management Program includes, but is not limited to, the collection, conveyance, monitoring, and treatment of stormwater runoff.

7. Have any properties qualified for mitigation credits?

Yes, there have been properties that have qualified for mitigation credits. In 1986, regulations required the construction of a mitigation pond on certain properties as a part of their permit or development order. Approximately 350 parcels have been identified that have a functioning stormwater pond. These parcels have been given a 31.8% mitigation credit; some of these ponds may be eligible for additional credit. They may submit documentation provided by a professional engineer that demonstrates that additional treatment capacity, attenuation, or storage has been provided beyond the regulations adopted in 1986.

8. What are adjustments?

Adjustments are the means by which the city can deal with those parcels that have a unique stormwater attribute, or set of attributes, that cause impervious area to not fairly measure the relative runoff generated by that parcel. These adjustments are made on a case-by-case basis as necessitated by the facts of the situation to ensure the equitable assignment of stormwater billing units.

9. What type of stormwater attribute might lead to the granting of an adjustment to the assessment?

Special cases occur when, for some reason, the directly connected impervious area is lower than that of a typical parcel; or, if the site is located on a jurisdictional boundary, whether a portion of the runoff is connected to another jurisdiction's stormwater system.

10. How can I get additional information on the city's Mitigation Credit and Adjustment Policy?

Additional information or a copy of the adopted policy may be requested by contacting the city's Public Works Department by calling 850-435-1755, or visit:
2757 N. Palafox
Pensacola, FL 32501

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Stormwater Utility Fees

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1. What is a stormwater utility fee?

A stormwater utility fee is a fee assessed to property owners in the city that will provide additional revenue to improve stormwater management in the City of Pensacola.

2. How is the fee assessed?

The fee is assessed based on the impact of stormwater generated from property located within the city limits. The impact is calculated based on the amount of impervious area, land area covered or paved, and this is shown as an equivalent stormwater unit (ESU).

3. What is an equivalent stormwater unit?

An equivalent stormwater unit (ESU) is the estimated amount of stormwater generated by impervious surfaces on each parcel of developed property. The ESU for Pensacola is 2,998 square feet, proposed in fiscal year 2012, or the amount of impervious area for the median single-family property.

4. What is the charge per equivalent stormwater unit?

The charge per equivalent stormwater unit (ESU) for the city will be the equivalent of $6.02 per month or $72.24 per year.

This charge was proposed in the 2015 fiscal year.

5. How will the stormwater utility fee be billed and collected?

The fee will be shown as part of the annual property tax bill issued in the fall. It will be paid to the tax collector as part of your normal property tax payment. For most people this would be a part of your mortgage payment.

6. Is the stormwater utility fee a tax?

No, the utility fee is not a tax. The fee is included on the property tax bill to reduce administrative costs thereby allowing more money collected to go directly to improving stormwater management.

7. Will a small house pay the same as a large house?

No, a small house will not pay the same as a large house. There are small, medium, large, and extra-large charge categories for single-family rates.

8. Are commercial properties charged a fee?

Yes, commercial properties are charged a fee. Their charge will be calculated by dividing their total impervious area by 2.998, one equivalent stormwater unit (ESU), to establish their fee. Credits or bill reductions are available to properties that privately own and maintain stormwater treatment facilities. For more information on this, contact the city.

9. What will the new money generated by the fee pay for?

The stormwater assessment will be used to pay for expenditures for operations and maintenance of stormwater facilities as a part of the Stormwater Management Program. Funds will pay for the repair or replacement of damaged drainage culverts and structures, and the regrading and mowing of swales.

The utility fee will also pay for the periodic adjustment and replacement of manholes and inlets where surrounding soils have subsided or damage has occurred.

Many of these programs are a result of state and federal regulations.

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Tech Resources

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1. How can I provide feedback about the City of Pensacola's website?

Please click the link below to access a website feedback form or email webmaster@cityofpensacola.com with details regarding the feedback. City of Pensacola Website Feedback Form

2. How can I report an error message accessing a particular page of the City's Website?

Please click the link below to access a website feedback form or email webmaster@cityofpensacola.com with details regarding the error message received and the City's webpage on which you received the error message.

NOTE: Please be sure to provide the URL/address - starts with http:// or https:// City Website Feedback Form