Nov. 15, 2019
City Seeks Input from Residents for Annual Satisfaction Survey
The City of Pensacola is conducting its annual resident satisfaction survey and is encouraging all city residents to participate and let their voices be heard.
City residents are asked to complete the survey online at uwf.edu/HaasResidentSurvey by Friday, Dec. 13. Residents will also be receiving a postcard in the mail prompting them to complete the survey.
The survey asks residents about their satisfaction with a variety of city services and facilities, including street lights, sidewalks, neighborhood safety and more, also prompting participants to rank their top priorities for the City of Pensacola. The survey also asks residents whether they would recommend living in the City of Pensacola to family and friends, which is a new question this year designed to measure customer experience and loyalty.
"Feedback from our citizens is essential to help us learn what's important to the people we serve every day, and to ensure we are providing the high quality services our residents expect from their local government," Mayor Grover Robinson said. "I hope that all of our residents will take the time to complete this survey and provide the City of Pensacola with valuable data to use as we continue to work toward enhancing our services and improving our city as a whole."
The city's annual survey is being conducted by the University of West Florida Haas Center, but unlike previous surveys, this year's survey will be available exclusively online. All data obtained from participants will be kept confidential and will only be reported in an aggregate format (by reporting only combined results and never reporting individual ones).
Some questions in this year's survey have been updated to align with the city's strategic plan and gather resident feedback related to preserving historic culture, coordinating with neighborhood associations and more.
Only residents within City of Pensacola limits may complete the survey. Responses will be used to help the city balance priorities and improve services to maintain a high quality of life for Pensacola residents.