City of Pensacola 311 Email Notice

The City of Pensacola has been made aware of an issue with the city's 311 vendor that caused some users to receive email notifications from 311 in error. Emails were sent Sept. 13-14 for Pensacola 311 requests that have already been closed, including some previously completed requests that are several years old. 

311 users who received emails for closed tickets may disregard and delete the emails. The City of Pensacola apologizes for the inconvenience, and city staff is working with the vendor to determine how this issue occurred. 

Pensacola 311 is the single point of contact for citizens to report a non-emergency or request service from the City of Pensacola. Citizens can contact 311 by simply dialing 311, visiting pensacola311.com, or by downloading the Pensacola 311 mobile app.

To learn more about Pensacola 311, visit pensacola311.com.