PUBLIC INFORMATION:
Dec. 13, 2019

MEDIA CONTACT:
Kaycee Lagarde
850-435-1623
klagarde@cityofpensacola.com

Deadline Extended for City’s Annual Resident Satisfaction Survey

The deadline has been extended for the City of Pensacola’s annual resident satisfaction survey, in order to provide city residents additional time to complete the survey and let their voices be heard.
 
The new survey deadline is Friday, Jan. 10. City residents are encouraged to complete the anonymous survey online at uwf.edu/HaasResidentSurvey. Some residents have also received a postcard in the mail prompting them to complete the survey. 
 
Please note that this survey is being conducted by the University of West Florida Haas Center on a secure online server that is not connected to the City of Pensacola or impacted in any way by the recent cyber attack the city experienced.

The survey asks residents about their satisfaction with a variety of city services and facilities, including street lights, sidewalks, neighborhood safety and more, also prompting participants to rank their top priorities for the City of Pensacola. The survey also asks residents whether they would recommend living in the City of Pensacola to family and friends, which is a new question this year designed to measure customer experience and loyalty. 
 
"Feedback from our citizens is essential to help us learn what's important to the people we serve every day, and to ensure we are providing the high quality services our residents expect from their local government," Mayor Grover Robinson said. "I hope that all of our residents will take the time to complete this survey and provide the City of Pensacola with valuable data to use as we continue to work toward enhancing our services and improving our city as a whole."

The city's annual survey has been conducted by the UWF Haas Center in the past, but unlike previous surveys, this year's survey will be available exclusively online. All data obtained from participants will be kept confidential and will only be reported in an aggregate format (by reporting only combined results and never reporting individual ones). 

Some questions in this year's survey have been updated to align with the city's strategic plan and gather resident feedback related to preserving historic culture, coordinating with neighborhood associations and more. 

Only residents within City of Pensacola limits may complete the survey. Responses will be used to help the city balance priorities and improve services to maintain a high quality of life for Pensacola residents. 

For more information or general questions, email pio@cityofpensacola.com. To stay informed about what's happening with City of Pensacola government, sign up for email or text notifications through Notify Me or follow @CityofPensacola on social media.