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Dec. 9, 2019


Kaycee Lagarde

City of Pensacola Continuing to Address Cyber Incident

The City of Pensacola’s Technology Resources Department is continuing to work diligently to address a cyber attack that occurred early Saturday morning, Dec. 7. As a result of the incident, Technology Resources staff disconnected computers from the city’s network until the issue can be resolved. 

The City of Pensacola has remained operational throughout the incident, but some services have been impacted while the network is disconnected, including:
  • City emails
  • Some city landlines
  • 311 customer service (311 can receive calls, but online services are not available)
  • Online bill payments including Pensacola Energy and City of Pensacola Sanitation Services
Emergency dispatch services and 911 were not impacted and continue to operate normally. Additionally, the city’s website at and online permitting services at remain operational. 

In light of the shooting Friday at Naval Air Station Pensacola, the City of Pensacola notified the Federal Bureau of Investigation, Department of Homeland Security and Florida Department of Law Enforcement about the incident as a precaution. 

The city does not yet have an estimate on when services will be fully restored, but Technology Resources staff is working to restore all network servers as soon as possible. 

For security reasons, specific information about how the attack occurred will not be released.

As Technology Resources staff continues to assess the situation, the City of Pensacola will provide updates to the public, including any potential impacts to customers.  

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