March 11, 2020
Internal: City Hall, 4th Floor Training Room
222 W. Main Street
Pensacola, FL 32501
Wednesday, March 11, 2020
Class Info: This two hour training is designed for all employees. Everyone can benefit from a customer service skills tune-up from time to time. This interactive, informative, and educational training provides not only some of the basic components needed to provide exceptional customer service, but also out-of-box ideas that can add to the skillset of even the most effective customer service providers.
• Nonverbal behavior
• Mirror Neurons & Empathy
• How YOUR attitude impacts service
• How to verbally deescalate upset individuals
• Common “mistakes” made when responding to difficult people
• How to recognize potential opportunities for customer service greatness!
Audience: Open to all employees