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Date:
March 11, 2020
Time:
9:00 am - 11:00 am
Location:
Internal: City Hall, 4th Floor Training Room
Address:
222 W. Main Street
4th Floor

Pensacola, FL 32501
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Customer Service

Wednesday, March 11, 2020

Class Info: This two hour training is designed for all employees. Everyone can benefit from a customer service skills tune-up from time to time. This interactive, informative, and educational training provides not only some of the basic components needed to provide exceptional customer service, but also out-of-box ideas that can add to the skillset of even the most effective customer service providers. Outcomes: • Nonverbal behavior • Mirror Neurons & Empathy • How YOUR attitude impacts service • How to verbally deescalate upset individuals • Common “mistakes” made when responding to difficult people • How to recognize potential opportunities for customer service greatness! Audience: Open to all employees