Shared Micromobility

The City of Pensacola has an operating agreement with Veo, a shared electric scooter company, to offer residents and visitors a new way to explore Pensacola. Veo is allowed to operate within the shared micromobility franchise area.

Scooter guidelines and rules: 

Where Can I Ride: micromobility_area_Map ADOPTED

  • The electric scooters can be used on roads and bike lanes within the City of Pensacola franchise area
  • Riders are prohibited from riding electric scooters on sidewalks, but may access a sidewalk to park the scooter.
  • Riders are not allowed to ride on streets identified on the Franchise Area Map as No Ride Zone, which includes:
    • Cervantes Street from Pace Boulevard to N 15th Street.
    • North 9th Avenue from Chase Street to E Baars Street.
    • Garden St. from Pace Boulevard to N Alcaniz Street.
    • Barrancas Ave from Pace Boulevard to Garden Street.

Where can I park: 

Riders are encouraged to park courteously, which means e-scooters should be parked upright at all times and don’t park in the middle of a sidewalk.

  • Riders are not allowed to park and end a ride on sidewalks identified on the franchise area map as No Park Zone, which includes:
    • E Intendencia Street from Palafox Street to S Alcaniz Street.
    • E Government Street from Palafox Street to S Alcaniz Street.
    • Palafox Street from Main Street to Garden Street. 
  • Scooters must be parked out of the way of pedestrians and never blocking:
    • Driveways
    • Accessibility ramps 
    • Sidewalk
    • micromobility_areas_proposedchanges_requiredparking_042523Business or residential entryways
    • Street furniture such as benches, parklets, reuse and recycling receptacles
    • Parking meters  
    • Parking kiosks
    • Fire hydrants
    • Parking spaces

Any e-scooter ride that ends a trip within the Parking Zone (yellow area identified on map) downtown must park within the designated parking corrals. Free-floating parking within this Required Parking Zone is not allowed.

Riders are not allowed to ride or park in exclusion areas as identified on the franchise area map , which includes all public parking garages, several private parking garages, and the Ferry landing. 

Hours of Operation:

Electric scooters are not operational and available for use between the hours of midnight and 5 a.m., Friday morning through Sunday morning.

Other Safety Information:

  • Riders must be 18 years old and are encouraged to wear a helmet.
  • Maximum speed of e-scooters is 15 miles per hour.
  • Riders are required to obey all standard rules of the road. This includes riding straight and predictable, obeying traffic lights and stop signs, and yielding to pedestrians. 
  • Additional rules may apply. Please refer to the app for more information.


Veo currently operates e-scooters in more than 30 cities nationwide, and they have deployed e-scooters in the City of Pensacola franchise area as part of a one-year pilot program.

How do I use Veo?

Through the VEO SMARTPHONE APP, riders can see the nearest Veo scooter on a map, complete the safety tutorial and ride directly to their desired destination.

How much does it cost?

The cost for a Veo ride is $1 to start and a 39 cent per minute fee to ride.

Are there discounts available?

Yes. Veo offers the following programs that are available for all who qualify:

  • VEO ACCESS PROGRAM to individuals eligible for federal, state and local assistance programs.
  • Riders can use the promo code VEOXPNS for $10 riding credit during the initial launch period. 

How do I report an issue with Veo?

  • Mechanical issues, inappropriate parking and other questions or concerns can be reported through the Help Center in the VeoRide app, at 855-836-2256 or
  • E-scooter issues can also be reported through City of Pensacola 311.