ADA Grievance Procedure

City of Pensacola, Florida Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Pensacola. The City of Pensacola's Human Resources Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

If a person with a disability is unable to access program, service, or activity of the City of Pensacola, they are encouraged to contact the ADA Title II Coordinator either via postal service at 222 W. Main Street, Pensacola, FL 32502, call (850) 436-5600, email ADACoordinator@cityofpensacola.com or submit a form via the online Complaint Form. Through this interactive process, the ADA Title II Coordinator will work with the individual to discuss the issue and explore options for improving access to the program, service or activity.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Pensacola and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Equal Rights Commission or its designee.

Within 15 calendar days after receipt of the appeal, the Equal Rights Commission or its designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Equal Rights Commission or its designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or her designee, appeals to the Equal Rights Commission or its designee, and responses from these two offices will be retained according to the Florida Records Retention Statues and Laws.