Please disregard any old 311 emails that were received on 9/13-14/2022.
We are working with the Vendor to find out how the emails were sent out from closed tickets.
Need to report a non-emergency issue or request service from the City of Pensacola? Pensacola 311 is your single point of contact. Now citizens have three easy ways to contact 311 -- simply dialing 311, visiting this website, or by downloading our Pensacola 311 mobile app, available for iPhone/iPad, Android, and Blackberry.
**Florida Statute 162.21(3)(b) and FS 166.0415 have been amended by 2021 Senate Bill 60. The effect of this new law is that a code enforcement officer may not initiate an investigation of a potential violation by way of an anonymous tip. A person making a complaint regarding a potential violation of a code or ordinance must provide their name and address to the local government entity before an investigation can occur. If a code enforcement officer has reason to believe that a violation presents an imminent threat to public health, safety or welfare, or imminent destruction of habitat or sensitive resources, an investigation will proceed absent name and address of a complainant.**
Need to report a non-emergency issue or request service in Escambia County? Ask MyEscambia is your single point of contact.
Health & Human Services
For local Health and Human Services information and assistance, please dial 211 from a cell phone or landline in Escambia County.
If your cell phone provider does not support 211, they can be reached by calling 850-595-5905.
The United Way of Escambia County's 211 Service provides support and a database of resources for issues such as housing and shelter, food, clothing and medication assistance. The United Way of Escambia County 211 also offers disaster relief services in conjunction with the Red Cross and the National Shelter System.
Pensacola 311 is designed to handle non-emergency City issues only. If you require emergency assistance, please utilize one of the following numbers:
Fire/Police/Emergency Medical Services: 911
Pensacola Energy- Gas Leak: 850-474-5300
Sanitation Department: 850-435-1890
Pensacola Police Dispatch: 850-435-1845
Gulf Power: 1-800-225-5797
Pensacola 311 Mobile App
Public Records: Important Notice
All records, forms and communications submitted to the City of Pensacola pertaining to official business will be subject to disclosure under the Florida Public Records Law, unless they are defined by the law as exempt or confidential. Designating a request as "private" does not exempt the information from public disclosure under the public records act.