Cyberattack FAQs

The City of Pensacola’s computer network suffered a cyberattack during the early morning hours of Dec. 7, 2019. The city took immediate steps to limit the damage sought to be caused by the hackers. In the days that followed, city personnel worked tirelessly to bring the city’s computer network back online and worked with outside consultants and law enforcement to analyze the breach and any data that was compromised.

The city cannot determine with certainty that personal information has not been compromised in the cyberattack. The personal information that may have been obtained by the hackers includes individuals’ first and last names; social security number, driver license number, or other identification number; bank account number, credit card number, or debit card number.

While there has not been any confirmation that this data was compromised, the City of Pensacola is choosing to make notifications to the public in an abundance of caution.

The city’s active customers, active vendors and employees/retirees should receive a letter in the mail with information from LifeLock about how to activate one year of LifeLock Defender™ Choice at no cost. Anyone with questions regarding the security breach or personal information that was kept by the city should please contact LifeLock at (877) 368-4457 by April 30, 2020.