Americans with Disabilities Act

ADA Accommodations

The City of Pensacola adheres to the Americans with Disabilities Act and will make reasonable accommodations for access to City services, programs, and activities. For accommodations at City Council meetings, please call 435-1606 (or TDD 435-1666) for further information. For accommodations at other board meetings, please contact the staff assigned to the board, listed on the webpage for that board. Requests must be made at least 48 hours in advance of the event in order to allow the City time to provide the requested services.


In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Pensacola will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

  • Effective Communication: The City of Pensacola will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Pensacola's programs, services, and activities.
  • Employment: The City of Pensacola does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
  • Modifications to Policies and Procedures: The City of Pensacola will make reasonable modifications to policies and programs so that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.

The ADA does not require the City of Pensacola to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Grievance Procedure (Complaints)

A grievance procedure has been established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint on the basis of disability in the provision of services, activities, programs, or benefits by the City of Pensacola. The complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of complainant and the location, date, and description of the problem.

The complaint should be submitted by the grievant using the online Complaint Form as soon as possible, but no later than 60 calendar days after the alleged violation. Reasonable alternative means of filing complaints will be made available for persons with disabilities upon request.


The ADA coordinator or his/her designee will contact the complainant within a reasonable time to discuss the complaint and possible resolutions. If a complainant is not satisfied with the resolution, then he/she will have a period of time within which to appeal the matter. The appeal process will be explained to the complainant by the ADA coordinator or his/her designee.

Complaints filed with the City of Pensacola and any written responses or appeals connected therewith will be maintained as public records by the City of Pensacola in accordance with Chapter 119, Florida Statutes.

Was this page helpful for you? Yes No