Inspection Services

**Changes to Building Permitting due to COVID-19 concerns**

October 5, 2020 Reopening procedures

Walk-In hours are 7:30am – 12:30 pm.

Walk-In service is limited to 5 customers at a time in the 5th floor permitting area. Please have consideration to other customers and limit the amount of people in your party.

Please limit number of permits for walk-in services to 2 or less. If processing more than 2 at a time, please do this online in consideration of other customers.

All permits that have plan review, must be submitted online and plans uploaded into the portal in PDF format. All documents that are required as part of the application and permit must be uploaded. Paper documents will not be accepted except for owner-builder forms.

All sub permits associated with a project for Mechanical, Electrical, Plumbing, Gas, Roofing and Fire systems must be submitted online as an Add-to existing permit. 

Payments must be Credit Card (preferred), Check, or Cash (Exact Change Only). Refunds for checks can take several months, so please be aware of this.

Inspections should be scheduled online or via mobile app in the project or via IVR at (866)957-3764 (option 5). Please do not walk in to set up an inspection as this is not courteous to other customers with permit needs.

Plan Review

All permit applications with plan review must be submitted electronically using Guidelines for creating an account and submitting online are available here.

If the permit requires plan review, original pdf files must be uploaded into the system during the upload portion of the application process. Paper plans are no longer being accepted as of April 1, 2020.

All documents such as NOCs should be uploaded into the permit application through the portal.

Contractor Registration

Contractor registration, new or renewal, must be a complete package submitted through the application portal or emailed to

Permit Extensions

Permits are valid for 180 days from the date of issuance. Each Inspection conducted also extends the permit out 180 days from the date of inspection. Inactivity or abandonment will cause the permit to expire. Permit extension requests must be submitted by email to prior to expiration of the permit.

Effective March 9, 2020

Permits that were set to expire on or after March 9, 2020 can be extended for the duration of the State of Emergency plus an additional 6 months. This is pursuant to the Governor’s Executive Order 20-52 and 252.363, Florida Statutes

252.363 Tolling and extension of permits and other authorizations.—(1)(a) The declaration of a state of emergency issued by the Governor for a natural emergency tolls the period remaining to exercise the rights under a permit or other authorization for the duration of the emergency declaration. Further, the emergency declaration extends the period remaining to exercise the rights under a permit or other authorization for 6 months in addition to the tolled period. This paragraph applies to the following: 1. The expiration of a development order issued by a local government. 2. The expiration of a building permit. 3. The expiration of a permit issued by the Department of Environmental Protection or a water management district pursuant to part IV of chapter 373.4. The buildout date of a development of regional impact, including any extension of a buildout date that was previously granted as specified in s. 380.06(7)(c).(b) Within 90 days after the termination of the emergency declaration, the holder of the permit or other authorization shall notify the issuing authority of the intent to exercise the tolling and extension granted under paragraph (a). The notice must be in writing and identify the specific permit or other authorization qualifying for extension. 

To take advantage of the extension, permit holders must notify the Inspection Services Department of their intent to do so in writing within 90 days of the termination of the emergency declarationThe declaration is currently scheduled to expire on Sept. 5, 2020. Thus, permit holders must notify Inspection Services of their intent to toll and extend their permits between Sept. 5 and Dec. 4, 2020. These dates are subject to change depending on whether Gov. DeSantis further extends the declaration of a state of emergency.


Inspections for permits will need to be scheduled either online through the customer portal, or via telephone using the IVR system by dialing (866)957-3764 and choose option 5.

For all permit related questions please call Inspections Services at (850)436-5600.

For all customer portal and account questions please call My Government Online at (866)957-3764.


Inspection Services is ready to help you carry out your building ideas in order to promote the preservation, growth, and development of the City of Pensacola. We work in conjunction with other government agencies to ensure community safety and welfare. Please feel free to call or visit our office if you have any questions.

We recommend that you contact us before you begin to make improvements or changes to your property. We can help you anticipate all possible requirements and assist with the construction process, from plan review to on-site inspections, so you are confident the project is appropriately located, adequately designed and constructed.

Contact Information

For any questions in regard to building codes, please email Inspection Services Administrator Jonathan Bilby.

For any permitting questions, please email

For scheduling inspections for permits issued prior to November 5, 2019 please call (850)436-5600. Inspections for permits issued in MyGovernmentOnline, must be scheduled online by logging in with the user account at Inspections cannot be scheduled by email any longer.

Inspection Services converted to MyGovernmentOnline for our permitting and inspections on November 5, 2019. The link to the software program is available at

In order to attempt to provide better customer service for walk-in customers, and allow staff adequate time to complete online permits, Inspection Services will be changing our walk-in hours for permitting.  The office will close to the public at 12:30 PM each day, effective February 3, 2020. The new walk-in hours for Inspection Services will be 7:30-12:30.  

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