Professional Standards

The Professional Standards Section, formerly known as Internal Affairs, is staffed by Lieutenant Shawn Thompson. His job is to investigate complaints from the public and from employees regarding the conduct of civilians and officers plus monitor civil suits filed against the department.

Lt. Thompson has been with the Pensacola Police Department since September 2000. He was born in Pensacola, earned an Associate of Arts degree from Pensacola Junior College and a Bachelor’s degree in Criminal Justice from the University of West Florida. Among Lt. Thompson’s assignments at the Pensacola Police Department have been Uniform Patrol, K-9, SWAT, Vice and Narcotics, and Investigations. Before his promotion to lieutenant, he was a sergeant in Professional Standards.

When contacting Professional Standards about a particular incident, the filing of a complaint against an employee can be done several different ways. The preferred method is to complete and sign the Pensacola Police Department Citizen Complaint Form, swearing to the facts within. The form is available in the Desk Sergeant’s Office (front desk) of the Pensacola Police Department, 711 N Hayne St., or it can be emailed by contacting Lt. Thompson. Citizen complaints can also be made to supervisors in the field.

The complaint process will vary in length of time, based on the severity of the allegation and complexity of the investigation. The investigative process is controlled by Florida State Statute 112.532-534 (please see Florida Officer Bill of Rights (PDF)), commonly referred to as the Law Enforcement Officers’ Bill of Rights.

If there are any questions about a potential complaint or how to file a complaint, please contact Lt. Thompson via email or call 850-435-1865.