Grievance Procedure Under the Americans with Disabilities Act

A Grievance Procedure has been established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint on the basis of disability in the provision of services, activities, programs, or benefits by the City of Pensacola. The complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of complainant and the location, date, and description of the problem.

The complaint should be submitted by the grievant using the online complaint form as soon as possible but no later than 60 calendar days after the alleged violation. Reasonable alternative means of filing complaints will be made available for persons with disabilities upon request.

The ADA Coordinator or his/her designee will contact the complainant within a reasonable time to discuss the complaint and possible resolutions. If a complainant is not satisfied with the resolution, then he/she will have a period of time within which to appeal the matter. The appeal process will be explained to the complainant by the ADA Coordinator or his/her designee.

Complaints filed with the City of Pensacola and any written responses or appeals connected therewith will be maintained as public records by the City of Pensacola in accordance with Ch. 119, Florida Statutes.